Contact & FAQ

Last updated: 2026-06-04

For order questions, product questions, returns, delivery issues, or account help, contact Bike24 Outlet support operated by Bike-Discount Megastore.

Support contact

Email: [email protected].

Phone (Customer Service): +49 (0) 2641 - 89 00 0.

Phone (Bike Returns): +49 (0) 2641 - 8900 100.

Please include the order number, product name, email address used for checkout, and a short description of the issue.

Company details

Bike-Discount Megastore, Auf dem Kirchbüchel 6, 53127 Bonn, Germany.

Company identification number: RD 776705356.

Registered with the Municipal Court in Prague, file number C 445332.

Common topics

Most support requests relate to order status, shipping estimates, returns, payment confirmation, warranty questions, product compatibility, or address corrections.

Order status: sign in and open the order history page.
Returns: read the returns and claims page before shipping anything back.
Payment: check whether the payment confirmation email was received.
Product details: include the product page link when asking about compatibility.